Online Banking System Requirements

What is TLS?

TLS stands for “Transport Layer Security.” It is a protocol that provides privacy and data integrity between two communicating applications. It’s the most widely deployed security protocol used today, and is used for web browsers and other applications that require data to be securely exchanged over a network.

When does this change take place?

On May 1st, we will begin to disable the TLS 1.0 encryption protocol, which may prevent those who still use it from using some or all of your Online and Mobile Banking functionality. This means that you may need to upgrade your browsers to disable TLS 1.0 and use TLS 1.1 or higher, but this change will not affect you in any other way.

How do I know if I will be compatible?

You can test your TLS “score” by visiting this website, and you can see if your browser has already disabled TLS 1.0 by visiting this website.

Desktop
Mobile

Browser Requirements

Online Banking Requirements (Click Icon to download most current version)	Windows® Vista SP 2-3	Windows® 7-8.1	Windows® 10	Mac OS® X 10.6-10.11
Google® Chrome™ 52+		Versions 52-61 may have slightly different behavior	Versions 52-61 may have slightly different behavior
Internet Explorer™ 11.X+
Microsoft® Edge™
Mozilla® Firefox® 46+		Versions 46-55 may have slightly different behavior	Versions 46-55 may have slightly different behavior	Versions 46-55 may have slightly different behavior
Apple® Safari® 9+				Version 9 may have slightly different behavior
Browser support is subject to change with little to no notice. We encourage users to configure browsers for automatic updates. C&N highly recommends using the most up-to-date browser for improved security and virus protection.
Adobe® Reader®	Adobe Reader is a free-to-download PDF reader. Adobe Reader will allow you to view your statements in our Online Banking system.

Standard System Requirements

Standard PC or Mac® with at least a 1-GHz processor and 1GB of RAM
Microsoft® Windows® 7/8/10, or Mac OS X- Note: Microsoft stopped supporting Windows XP and XP-compatible Internet Explorer, including security upgrades. We recommend that any user with an XP system should upgrade their system or replace Internet Explorer with Google Chrome™ for an up-to-date, secure Internet Browser.
Cable, DSL or IDSN Internet connection. Dial-up connections are not supported. Note: Satellite connections often have difficulty supporting encrypted, HTTPS applications. Some users with satellite cable connections may exhibit slow responses.
Desktop and laptop displays can be any height but must support at least a 1300-pixel width. Otherwise, you may need to scroll horizontally to see the entire interface.

Mobile Banking Technical Requirements

Operating System

Android™
Find your OS by going to
Menu > Settings > About Phone

5.X+

Apple iOS®
iPhone 4+
Find your OS by going to
Settings > General > About

9.X

May exhibit slightly different behavior

10.X

11.X+

Users must have a valid email address and telephone number.
Users on unsupported OS versions can still access their Online Banking via the mobile browser, however mobile browser access is minimally supported. C&N highly recommends using the Mobile App instead of a browser if at all possible for the best and most secure experience.
The following mobile operating systems are not compatible with our Mobile App: Windows Phone®, Blackberry®, Kindle Fire®, iOS versions earlier than 9.0, Android versions earlier than 5.0.

Connectivity		Camera Resolution
3G	May exhibit slightly different behavior		Less than 1.9 megapixels
4G LTE			1.9 - 4.9 megapixels	May exhibit slightly different behavior
Wi-Fi			5+ megapixels
Location services must be turned on in order for the branch and ATM location function to work properly.		Mobile Deposit requires a rear-facing camera to deposit checks. Mobile Deposit must be completed in the Mobile App and will not function through a mobile device browser.

* You may be charged access rates depending on your mobile phone carrier. Check with your service provider for details.